Returns & Exchanges

Due to the perishable nature of our artisanal chocolates, we offer a satisfaction guarantee to ensure every box arrives in perfect, melt-free condition. If your order is damaged or incorrect, please reach out within 48 hours of delivery for a full replacement or store credit.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your confectionery.

• 2.
  Provide Documentation

  Attach high-quality photos of the damaged packaging or incorrect chocolate items to help us verify the claim with our courier.

• 3.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will ship a fresh chocolate box immediately or issue a credit to your original payment method.