Frequently Asked Questions

Everything you need to know about our premium artisanal chocolates.

How do you ensure the chocolate doesn't melt during shipping?

We use temperature-controlled packaging, including insulated liners and cold packs, to ensure your chocolates arrive in perfect condition regardless of the weather.

Are your chocolates suitable for people with nut allergies?

While we offer nut-free options, all of our chocolates are produced in a facility that handles peanuts and tree nuts. We recommend checking the specific ingredient list for each product.

What is the shelf life of Chocolate Box products?

Our truffles and ganaches are best enjoyed within 3-4 weeks of delivery. Solid chocolate bars and barks can last up to 6 months if stored in a cool, dry place.

Do you offer vegan or dairy-free options?

Yes, we have a dedicated collection of dark chocolates and plant-based treats that are 100% dairy-free and vegan-friendly.

Can I include a personalized message with my gift order?

Absolutely! During the checkout process, you can select the 'Gift Message' option to include a handwritten note at no extra cost.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact us within 48 hours for a replacement or refund.